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  • 1 How should I clean the lenses?

    Remove the dust from the lens with a blower and then use a couple of drops of 70% alcohol on lens tissue to wipe the lens lightly. Wipe from the center of the lens outwards in a spiral path, and then use a fresh piece of lens tissue to wipe off any residual liquid.

  • 2 Can I use EzCapture to measure the size of the cells in the photo?

    Yes; EzCapture has a measuring functions. Please refer to the operation manual for details.

  • 3 Will there be more cell image analysis functions for EzScope?

    We’ve always insisted on continual improvement and the provision of better products. As we add more analytical function you will be able to update the software free from the official Blue-Ray Biotech website. In addition, there are many 3rd party software systems available on the market that can also be used. For example: Fiji (https://imagej.net/Fiji) or CellProfiler (https://cellprofiler.org/).

  • 4 An error message appeared while the drivers were being installed on the computer system; what should I do?

    EzCapture only supports Microsoft Windows 10. Please confirm your version of Windows and update if necessary.

  • 5 Why do the error messages “Error 1001” or “Path cannot be empty” appear while installing EzCapture?

    Please unzip the EzCapture software files before you start. These errors result from attempts to install from zipped files.

  • 6 How can I access the EzScope’s picture from home?

    EzCapture will save the captured pictures on the control computer connected to EzScope. There are also many third-party remote access programs available (please refer to the operation manual for details); you can use these for remote access to the pictures. Please remember that an Internet connection is necessary for this operation.

  • 7 How can I remove blurred images from the time-lapse video?

    When the conditions of the incubator components are poor or when there is a vibration source nearby, some or all the images in a time-lapse series video may be out of focus or blurred. To solve this problem, eliminate the source of the vibrations.

    Small Tip: In time-lapse recorded videos, you can use the built-in video editing functions to remove the blurred, or out of focus, images from a series.

  • 8 EzScope cannot be started because EzCapture or the laptop was closed while the software was in sleep mode.

    Please upgrade the system software to the latest version. Or to recover, disconnect and then restart EzScope. On the other hand, if you don’t need sleep mode you can avoid this problem by setting the laptop to ‘’NEVER SLEEP” mode. Also, confirm that EzCapture is not in sleep mode before you exit the program or switch off the laptop.

  • 9 How do I select a different EzDrop path length? What will be the optical density range of the sample for a different selected path length?

    EzDrop has a manual adjustment knob for 0.5/0.05 mm path lengths. The optical density range of the two-path length differs from the protocols, and all the ranges are shown on the inbuilt protocol.

  • 10 What is the LED assist light for?

    The LED light helps the operator see that the sample is in the correct position and to check for air bubbles which would affect the detection results.