Aiming to provide innovative and reliable products and thus further accelerate the development of biotechnology, we understand how important precision, quality and long-term functional reliability of Blue-Ray Biotech thermal cyclers means to you. Our worldwide service network assists you throughout the life of the instrument, ensures its operational readiness with regular maintenance, and acts quickly and dependably whenever you need our support.
All Blue-Ray Biotech thermal cyclers comes with a free 2-year manufacturer’s warranty which applies to repair and replacement of devices that have failed under normal operating conditions due to material or manufacturing defects.
To protect your investment up front, our Extended Warranty program offers up to an additional 3 years at the same high service level of our manufacturer’s warranty. With the program, you safeguard your investment and no longer need to worry about unpredictable service fees.
Original manufacturing factory repair guaranteed
Free of materials and workmanship
Unlimited access to technical support
Free software and firmware upgrades
Coverage options: 1-year, 3-year
Just like all thermal cyclers in the market, the performance of the heating/cooling elements used may decrease overtime. As a result, continuous monitoring temperature variations are important. For all researches, clinical and pharmaceutical laboratories that meet ISO or GMP or other standards, annual validation and calibration of instruments are mandatory. Performing calibration requires experiences and may need to utilize professional tools. To save your time and offload the burden on your staff, we offer send-in and on-site calibration services.
Comprehensive accuracy and quality checks
Perform complete calibration procedures if any measurement from check item is out of specification.
Calibration report and certificate of the calibrated instrument
On-site calibration service option is available
On-Site Qualification Service
Instrument qualification is generally in demand for both clinical and pharmaceutical development and pure research laboratories. Blue-Ray Biotech’s on-site qualification service helps maximize productivity and turnaround time of your instrument and satisfy specific reporting needs. The service covers full 3Q services, namely Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ). The services are performed by the best, certified engineers from our worldwide distributors. They follow standard qualification protocol guidelines and perform the procedures with highly trained knowledge and skills.
IQ: Ensures that the instrument has been installed in accordance with standard steps and safety regulations
OQ: Checks the specifications of the listed parameters and confirms correct functionality of the instrument
PQ: Verifies that the instrument is working reproducibly within a specified working range. Ensures accuracy and precision of instrument
1-year extended warranty option for Blue-Ray Biotech Thermal Cycler
3-year extended warranty option for Blue-Ray Biotech Thermal Cycler
1-year send-in calibration services for Blue-Ray Biotech Thermal Cycler
1-year on-site calibration certification for Blue-Ray Biotech Thermal Cycler (1 calibration per year)
1-year on-site services for installation qualification (IQ), operational qualification (OQ), and performance qualification (PQ) for Blue-Ray Biotech Thermal Cycler (1 on-site qualification per year)